Shipping policy
Processing time All orders are fulfilled by our fulfillment partner, Supliful, from their US-based facility. Orders typically take 2–5 business days to process before they ship. During high-volume periods, processing may take up to 5–10 business days.
Shipping time
- Domestic (US): Once shipped, delivery typically takes an additional 2–7 business days depending on your location. Please note: at this time we are unable to ship to Alaska or Hawaii.
- International: Shipped via FedEx, typically arriving within 3–5 business days after dispatch. International orders may be subject to customs fees, import duties, and taxes charged by your country — these are the responsibility of the customer and are not included in your order total. Customs clearance can occasionally cause delays beyond our control.
Order tracking You'll receive a tracking number by email as soon as your order ships. If you don't see it, please check your spam folder or contact us at rootvitacare@gmail.com
Order changes/cancellations Because orders are sent to our fulfillment partner shortly after purchase, we can only accommodate changes or cancellations within [2 hours] of placing your order. After this window, the order enters fulfillment and cannot be modified or canceled.
Lost or delayed packages If your order hasn't arrived within business days of the estimated delivery window, please reach out to rootvitacare@gmail.com and we'll investigate with our carrier.